Complaints Procedure

Effective Date: June 11, 2026

NeuroFlares aims to provide high-quality services which meet your needs. We believe we achieve this most of the time: if we are not getting it right please let us know.

How to make a complaint

If you are unhappy about any of NeuroFlares's services, please speak to the relevant staff member, manager, or Director. If you are unhappy with an individual in NeuroFlares, sometimes it is best to tell them directly. If you feel this is difficult or inappropriate, then speak to the staff member's manager.

Often we will be able to give you a response straight away. When the matter is more complicated, we will give you at least an initial response within five working days.

Written Complaints

If you are not satisfied with our response or wish to raise the matter more formally, please write to the Director. All written complaints will be logged. You will receive a written acknowledgement within five working days.

Our Promise

All complaints will be handled with professionalism and in confidence. We take all feedback seriously as it helps us improve our services.

Contact Information

To submit a complaint, please email us at contact@neuroflares.com.